Agency profile · Updated October 2026
Working at Foundever
Foundever is a large customer experience employer with strong employee reviews and paid training. Home-based customer support roles exist in several countries, but most of its customer service openings are on-site, so filter for work-from-home listings.
The facts
- What VAs say
- 4.1 on Glassdoor (20080 reviews)
- Type
- Global customer experience company (BPO) with work-from-home roles
- Founded
- 1994
- Hires
- Hiring pages for about 40 countries; current work-from-home listings in the US, Canada, Bulgaria, Portugal, Romania, Spain, Germany, the UK, Colombia and the Philippines
- Roles
- Customer service and care, sales and success, IT, operations and corporate roles
- Work setup
- About half of associates work from home; home roles need a dedicated room that meets tech and confidentiality rules (no working from cafes), and some roles are hybrid
- Schedules
- Set per program; for example, a remote Canadian bilingual support role runs Monday to Friday, 8:30 AM to 6:30 PM ET, with no weekends
- Hiring process
- Apply online, take an online skills assessment (customer service roles), then a recruiter contacts you by phone, email or text to schedule an interview; assessment invites come from @makipeople.com or @foundever.com
- Applicant fees
- Not published
- Impostor warning
- FAQ warns that scammers use the Foundever name and to verify information through official channels
- Support for VAs
- A remote US job ad lists fully paid training (including licensing costs), shipped equipment incl. a headset, medical, dental and vision, an employee assistance program and paid time off
- Openings
- 53 work-from-home roles listed, about 20 in customer service or care; 264 customer service roles in total, mostly on-site
What's good
- Strong employee reviews for a large employer: 4.1 on Glassdoor from 20,000+ reviews, 82% would recommend
- Paid training, and some home-based programs ship the equipment you need
- Published hiring steps with an online assessment you can prepare for, and named official invite domains
What to watch
- No plain statement that applicants never pay; check that any invite comes from @foundever.com or @makipeople.com
- Most customer service openings are on-site; about 20 of the current home-based roles are in customer support
- Schedules are fixed per program (for example weekday business hours), not self-chosen
Score breakdown
Rubric score 7.8/10, from the same six criteria we use for every agency.
Foundever vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other agency. How we rank.
| Fact | Foundever | VA MASTERS Parent company |
|---|---|---|
| What VAs say | 4.1 on Glassdoor (20080 reviews) | 4.9 on Glassdoor (16 reviews) · 4.9 on Indeed (32 reviews) |
| Hires | Hiring pages for about 40 countries; current work-from-home listings in the US, Canada, Bulgaria, Portugal, Romania, Spain, Germany, the UK, Colombia and the Philippines | Filipino professionals, for clients worldwide |
| Schedules | Set per program; for example, a remote Canadian bilingual support role runs Monday to Friday, 8:30 AM to 6:30 PM ET, with no weekends | Part-time, full-time and project roles (40 to 180 hours a month in current listings), in the client's time zone |
| Openings | 53 work-from-home roles listed, about 20 in customer service or care; 264 customer service roles in total, mostly on-site | 86 open remote roles listed on its careers page; 492 posted since May 2025 |
| Rubric score | 7.8 | 8.6 |
Questions people ask
Is Foundever legit?
Foundever has operated since 1994 and hires through its own careers channels. It doesn't publish a statement about applicant fees, so be careful with anyone asking you to pay in its name. Employee ratings: 4.1 on Glassdoor (20080 reviews).
Does Foundever hire remote VAs?
About half of associates work from home; home roles need a dedicated room that meets tech and confidentiality rules (no working from cafes), and some roles are hybrid. It hires Hiring pages for about 40 countries; current work-from-home listings in the US, Canada, Bulgaria, Portugal, Romania, Spain, Germany, the UK, Colombia and the Philippines.
What is Foundever's hiring process?
Apply online, take an online skills assessment (customer service roles), then a recruiter contacts you by phone, email or text to schedule an interview; assessment invites come from @makipeople.com or @foundever.com
How do I apply to Foundever?
Through the careers page on Foundever's own website. We don't link to the agencies we rank, so search for its careers page directly and make sure you're on its real website.
Sources: Foundever careers page; Glassdoor profile. Checked Oct 2026. We don't link to the agencies we profile.